Privacy Policy

1. Introduction

Auto Tech Services ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website and in connection with our automotive repair and maintenance services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule services, or otherwise interact with us online.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide to Us

We may collect personal information including:

• Full name
• Phone number
• Email address
• Mailing address
• Vehicle information (make, model, year, VIN)
• Appointment details
• Messages submitted through contact forms
• Payment information (processed securely through third-party providers)

B. Automatically Collected Information

When you visit our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring website

This information is used to improve website functionality and service performance.

3. Website Hosting (GoDaddy)

Our website is hosted using GoDaddy Website Builder. GoDaddy may collect technical and usage data in accordance with its own Privacy Policy. For more information, you may review GoDaddy's Privacy Policy at godaddy.com/legal/agreements/privacy-policy.

Auto Tech Services does not control GoDaddy's independent data collection practices.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Enhance user experience
• Monitor site performance
• Analyze traffic patterns

You may adjust cookie settings through your browser preferences. Disabling cookies may affect certain website features.

5. How We Use Your Information

We use collected information to:

• Schedule and manage service appointments
• Provide repair estimates and updates
• Communicate regarding vehicle status
• Send appointment confirmations and reminders
• Process payments
• Maintain service history records
• Improve customer service and website functionality
• Send marketing communications (if you opt in)
• Comply with legal and regulatory requirements

6. Text Messaging & Electronic Communications (Tekmetric)

Auto Tech Services uses Tekmetric, a shop management and communication platform, to send service updates, appointment confirmations, repair approvals, invoices, and reminders.

By providing your mobile phone number, you consent to receive service-related text messages from Auto Tech Services. Message frequency may vary. Standard message and data rates may apply.

You may opt out of text messaging at any time by replying STOP or by contacting us at 573-378-7300.

We do not sell or share your mobile information with third parties for marketing purposes.

7. Sharing of Information

Auto Tech Services does not sell personal information. We may share information with trusted third parties necessary to operate our business, including:

• Tekmetric (shop management and communication services)
• Payment processors
• Website hosting providers (GoDaddy)
• Accounting and bookkeeping providers
• Legal or governmental authorities when required by law

These service providers are required to implement reasonable safeguards to protect your information.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

9. Data Retention

We retain customer and vehicle service records as necessary for:

• Warranty documentation
• Accounting and tax compliance
• Legal obligations
• Customer service history

Personal information is retained only as long as reasonably necessary for legitimate business or legal purposes.

10. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information (subject to recordkeeping obligations)
• Opt out of marketing communications

To exercise your rights, please contact us:

11. Children's Privacy

Our website and services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised Effective Date. Continued use of the website after updates are posted constitutes acceptance of the revised policy.

14. Contact Information

If you have questions about this Privacy Policy, please contact: